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Bournemouth Changing Places toilet user locked out due to security system fault
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A new video-enabled intercom system at a Changing Places specialist toilet in Bournemouth's Lower Gardens left a severely disabled user locked out on multiple occasions. The user's mother criticised the unreliable access arrangements after unanswered intercom calls forced them to abandon a day out. Bournemouth Christchurch and Poole (BCP) Council apologised, citing a software error that has now been updated.
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- A Changing Places toilet in Bournemouth's Lower Gardens reopened in August following a closure due to vandalism and antisocial behaviour.
- Bournemouth Christchurch and Poole (BCP) Council introduced a video-enabled intercom requiring users to call for access during opening hours.
- Gemma Cardona reported that her son Patrick, who has severe disabilities and relies on the facility, was locked out twice when intercom calls went unanswered.
- On one occasion, carers had to abandon their day out and drive Patrick home to Christchurch because they could not gain entry.
- Cardona criticised the access arrangements and restricted opening hours, suggesting an alternative method such as a fob, key, or registration scheme code.
- BCP Council apologised for the access issues, attributed them to a software error, and stated the system has been updated to work as intended.