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Maidstone care home rated inadequate by CQC after sharp decline in standards
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Pilgrims Way Care Home with Nursing in Maidstone has been rated inadequate and placed into special measures by the Care Quality Commission (CQC) following an inspection in August. The rating dropped from good after inspectors found a sharp decline in standards, breaches of five regulations, and issued four warning notices.
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- Pilgrims Way Care Home with Nursing in Maidstone was downgraded from good to inadequate following an August inspection by the CQC.
- The care home has been placed into special measures and is being closely monitored.
- Inspectors found breaches of five regulations and issued warning notices to the service and the registered manager.
- The home was rated inadequate for safety and leadership, and requires improvement for being responsive, caring, and effective.
- Concerns raised by the CQC included long waits for help with call bells and issues regarding dignity and kindness.
- A spokesperson for the care home stated they recognise improvements are required while noting they disagreed with the characterisation of a sharp decline.