Verstehen
Parents of baby who died after preventable errors at Telford hospital work with NHS to improve compassionate care
Überblick
Katie and Neil Russell, whose baby daughter Poppy died in April 2021 at the Princess Royal Hospital in Telford due to preventable failings and missed distress signs, are working with the Shrewsbury and Telford NHS Trust to promote compassionate care. Initially, the mother was falsely blamed by the trust for refusing foetal monitoring, and staff attempted to cover up the neglect. Following an inquest, the parents developed 'Poppy's Promise', based on compassion, acknowledgement, respect, and empowerment, which the trust is now rolling out to its staff to improve maternity services and patient outcomes.
Wichtige Punkte
- Poppy Russell died at 12 hours old in April 2021 at the Princess Royal Hospital in Telford after an emergency caesarean delivery following missed signs of distress.
- An inquest concluded that Poppy's death was preventable and would have been survived if she had been born an hour earlier.
- The Shrewsbury and Telford NHS Trust initially blamed the mother for the death by claiming she refused monitoring, which the inquest found to be untrue, and staff attempted to cover up the failures.
- The parents created 'Poppy's Promise', built on four principles: compassion, acknowledgement, respect, and empowerment.
- The NHS trust is currently rolling out Poppy's Promise to all 8,000 of its staff and embedding it into recruitment processes to improve compassionate care.