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Mums say children reluctant to use Essex SEND school taxis
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Parents in Essex have raised serious concerns about Essex County Council's SEND school transport scheme, managed by provider 24x7, after a watchdog report found it caused distress and put children's safety at risk. Mothers report frequent changes in routes and drivers, missed or late pick-ups, and a lack of consistency that leaves children anxious and reluctant to use the service.
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- A Local Government and Social Care Ombudsman report found that Essex County Council's SEND transport scheme caused distress and put children's safety at risk.
- The transport provider, 24x7, frequently changed routes and drivers to save money, showing a disregard for children who rely on consistency and routine.
- Parents reported issues including late or missed pick-ups, uncommunicative staff, and children being left stranded at school.
- Several mothers stated that their children had become anxious, stressed, and reluctant to board the taxis.
- Essex County Council described the report as shocking and atrocious, and has requested a top-to-bottom review of the home-to-school transport service.