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Mums say children reluctant to use Essex SEND school taxis
Overview
Parents in Essex have raised serious concerns about Essex County Council's SEND school transport scheme, managed by provider 24x7, after a watchdog report found it caused distress and put children's safety at risk. Mothers report frequent changes in routes and drivers, missed or late pick-ups, and a lack of consistency that leaves children anxious and reluctant to use the service.
Key points
- A Local Government and Social Care Ombudsman report found that Essex County Council's SEND transport scheme caused distress and put children's safety at risk.
- The transport provider, 24x7, frequently changed routes and drivers to save money, showing a disregard for children who rely on consistency and routine.
- Parents reported issues including late or missed pick-ups, uncommunicative staff, and children being left stranded at school.
- Several mothers stated that their children had become anxious, stressed, and reluctant to board the taxis.
- Essex County Council described the report as shocking and atrocious, and has requested a top-to-bottom review of the home-to-school transport service.