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Staffordshire Police launch AI chatbot to free up call handlers

Source

www.bbc.co.uk

Published Source updated (as of )

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A promotional graphic for Staffordshire Police's new AI virtual assistant, Bobbi. The image shows the words "Meet Bobbi" alongside a cartoon-style robot appearing above a smartphone screen. A speech bubble reads "How can I help you?" The Staffordshire Police logo appears in the bottom-left corner and the Bobbi logo is shown in the bottom-right.

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Staffordshire Police launch AI chatbot to handle non-emergency queries

Overview

Staffordshire Police has introduced an AI-powered virtual assistant named Bobbi to handle non-emergency questions on its website's live chat. The 12-month trial aims to reduce waiting times, manage routine inquiries, and free up human call handlers for more urgent and complex cases.

Key points

  • Staffordshire Police is the first force in the West Midlands to launch the AI chatbot, named Bobbi.
  • The virtual assistant is available via the live chat function on the force's website for a 12-month trial period.
  • Bobbi is designed to answer routine questions, such as whether a specific incident constitutes a crime.
  • The technology aims to reduce demand on the contact centre and free up call handlers for complex and urgent inquiries.
  • Bobbi cannot be used to report crimes, does not replace the 999 emergency service, and will not replace human staff.
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