Understand
Reading residents miss medical appointments due to delayed Royal Mail deliveries
Overview
Residents in Reading have reported missing vital medical appointments because of late post, with some individuals and their families missing numerous hospital, GP and hearing aid appointments over the past year. Three Labour MPs have written an open letter to Royal Mail demanding reassurance on the resumption of regular services. Royal Mail stated that delivery performance in Reading is improving and that it is investing £500m over five years to enhance network reliability.
Key points
- Residents in Reading have expressed frustration over late post leading to missed medical appointments.
- One local woman reported that she and her husband missed between 10 and 20 hospital, GP and ECG appointments over the past year.
- Another resident missed an appointment for new hearing aids because the notification letter never arrived.
- Three Labour MPs have written an open letter to Royal Mail following numerous complaints from constituents regarding delayed post.
- Royal Mail stated that delivery performance in Reading is improving and that it is investing £500m over five years to improve network standards.