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Wiltshire recycling centre booking trial generates 38,000 responses
Overview
A trial booking system introduced by Wiltshire Council at six of its ten household recycling centres has recorded 38,000 bookings in its first month. The pilot, designed to reduce queues and stress, has received a mixed response from residents, with some praising the lack of waiting times while critics lament the loss of spontaneous trips.
Key points
- Wiltshire Council is running a trial booking system at six out of ten household recycling centres.
- The pilot has generated 38,000 bookings in its first month, with about 60% made on the same day or the day before.
- Public reaction has been mixed, with supporters citing reduced queues and detractors complaining about losing unplanned trips.
- Some local councillors have reported constituents being extremely unhappy, arguing the system solves a non-existent problem at quieter sites.
- The trial will run until next spring to evaluate performance over busy periods such as Christmas.