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North East Ambulance Service trials AI note-taking tool for paramedics
Overview
The North East Ambulance Service (NEAS) is conducting an eight-week trial using an artificial intelligence tool to record, transcribe, and summarise patient conversations with frontline staff. The trial involves 38 staff members and aims to reduce workload while improving record-keeping consistency and accuracy. All AI-generated notes are reviewed and edited by a clinician before being added to patient records, with a decision on the tool's future expected after the trial concludes in November.
Key points
- North East Ambulance Service (NEAS) is running an eight-week trial of an AI note-taking tool.
- The technology records, transcribes, and summarises real-world patient conversations using iPad microphones.
- Thirty-eight staff members, including paramedics and operational staff, are participating in the study.
- Clinicians review and edit all AI-generated notes before adding them to patient records.
- The service hopes the tool will reduce staff workload and improve the consistency and accuracy of record-keeping.
- A decision regarding the future use of the technology will be made after the trial ends in November.