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Folkestone man's missing parcel complaints trigger Evri investigation
Overview
Aleksej Zemlanojs from Folkestone reported being about £2,000 out of pocket after multiple parcels and returns handled by delivery company Evri went missing or failed to reach retailers. After Zemlanojs gathered CCTV and tracking evidence, Evri investigated and stated that a driver for a third-party contractor would no longer deliver on its behalf, while also noting inconsistencies and an unusual pattern of claims linked to the address. Kent Police stated the matter was a civil issue with insufficient evidence of theft.
Key points
- Aleksej Zemlanojs claimed he was about £2,000 out of pocket due to missing parcels and returns handled by Evri.
- Zemlanojs gathered his own CCTV footage, tracking information, and correspondence before reporting the issue.
- Evri investigated the allegations and removed a third-party contractor's driver from delivering on its behalf.
- Evri stated it also found inconsistencies in the customer's account and an unusual pattern of claims linked to the address.
- Kent Police reviewed the material provided and concluded the matter was a civil issue without sufficient evidence to prove theft.